Staying safe with your AI coach
High Bar Learning has a math coach on every page. The coach is an AI, a computer program. This page tells kids how to use it safely, and tells parents how it works.
For kids
Your coach is an AI
Your coach is a computer program, not a person. It can help you learn math. But it can make mistakes, just like people do.
Check when something seems off
If an answer looks wrong to you, it might be. Ask the coach to explain again, or check with a grown-up.
Keep your private things private
Never tell the coach your real name, your school, your address, your phone number, or any password. The coach does not need them to help you with math.
If a reply feels wrong or upsetting
Stop and tell a parent. Then press Report under that reply. You can say what was wrong. Your parent will see your report, and so will the people who make HBL. It is always OK to report.
Your parent can read your chat
A parent can read every message you send and every reply from the coach. If you feel sad or scared, talk to a parent or another grown-up you trust. The coach can help with math, but people are the ones to help with everything else.
For parents
The coach runs on Claude, an AI model made by Anthropic. It answers questions about the math on screen, gives hints, and reviews written work. The app tells your child, above the chat and in its first message, that the coach is an AI and can make mistakes.
What the coach sees
With each message, the coach sees the screen your child is on: the lesson, the flashcard and its answer, or the problem with its answer key, the hints shown so far, earlier tries and reviews, and whatever is typed in the answer box and scratch pad. On Home it sees progress by standard. It rereads the last 30 messages of the chat with each reply. It gets your child's grade level and any goal you set, and no account details such as your email address or your child's nickname.
How it hides answers
While a flashcard or problem is unfinished, the coach guides with one question or hint at a time and never states the answer. If your child asks for it outright, the coach offers one more hint and points to Show answer. It keeps hiding the answers to unsolved problems from earlier in the chat, even on another page. Once your child finishes, it explains the solution freely.
What it talks about
The coach talks about math, studying, and the app. It answers anything else in one friendly sentence at most and steers back to math. It never asks for personal information and never gives out links. If your child seems upset or mentions anything unsafe, it is kind, suggests a break, and tells your child to talk to you.
The parent log
The Parent area, linked at the bottom of every page and guarded by your parent PIN, holds the parent log for each child. It lists every message your child sends, every coach reply, every review of written work, each report, and each time your child reaches a daily limit, newest first. Clearing the chat makes the coach forget a conversation, but the parent log keeps it.
Safety flags
With each reply, the coach privately flags your child's message when it shows distress, such as sadness, fear, or someone hurting them, or when it shares personal information, such as a full name, school, address, phone number, email address, or password. Your child never sees a flag. The parent log marks each flagged message with the coach's one-sentence reason, and its Flagged filter lists only those. A distress flag also emails every parent in the family, at most once an hour, with a link to the parent log. The email leaves out your child's message, since email is less private than the app.
Reporting a bad reply
Every coach reply has a Report button. Your child or you can report a reply as wrong, unkind or not OK for kids, or something else, with an optional note. The report goes to your parent log with the reply, and HBL's team reads every report. A problem page has its own Report button for a problem that looks wrong or confusing.
Limits and access
Only parents HBL invites can sign in, and only their children use the app. Each child can send the coach a set number of messages a day. The coach has no tools: it cannot browse the web, open links, or contact anyone.
Questions or concerns? Email privacy@highbarlearning.com.